Refund & Cancellation Policy

Last updated: August 27, 2026

Digital credit purchases

All credit purchases are final and non-refundable, including unused credits. Credits cannot be exchanged for cash or transferred for cash value.

Technical payment problems

If you were successfully charged but the purchased credits were not delivered because of a confirmed technical issue, contact us promptly at support@askmyastros.com. We will investigate and may restore the missing credits or provide another appropriate resolution.

Duplicate charges

If you believe the same purchase was charged more than once, contact support with the payment or order reference. Confirmed duplicate charges will be reviewed for an appropriate correction.

Unauthorized transactions

If you believe a transaction was unauthorized, contact us immediately and provide the available transaction details. You may also contact your card issuer or bank.

No automatic renewal

Unless expressly stated at checkout, AskMyAstros question-credit packages are one-time purchases and do not automatically renew.

Consumer rights

This policy does not limit any non-waivable consumer rights or remedies that apply to your transaction under applicable law.

Please review this policy before purchasing. The payment screen will also state that the purchase is a one-time payment and that credits are non-refundable.